Contact information
Contact Information
Last updated: June 2025
We aim to respond to all enquiries within 1–2 business days. Our team is available Monday to Friday.
Business Name
MAEVA
Customer Support
For any questions regarding your order, returns, shipping, or general enquiries, please contact us at:
How to Reach Us
Order enquiries — include your order number in the subject line for a faster response.
Returns & refunds — please refer to our Return & Refund Policy before contacting us.
Technical issues — describe the issue and include a screenshot where possible.
Response Times
We respond to all emails within 1–2 business days. Emails received on weekends or UK public holidays will be answered on the next working day.
Complaints
If you are not satisfied with our response, you may escalate your complaint in writing to support@bymaeva.com with the subject line "Formal Complaint".
We will acknowledge your complaint within 5 business days and aim to resolve it within 14 days.